FAQ's

E1-How can I change my payment method?

  • Once you had created your account and you decide to purchase again the system automatically will provide you the option on the checkout page to pay with a different card or PayPal account. 

 

2-What payment methods we have?

  • We have all the payments methods available, you can see them at the bottom of the Jemimakeup Website.
  • Keep in mind that by paying with PayPal you order won't be delivered till Paypal approve your payment. 

 

3- How many days does take my delivery?

  • For each product might be different delivery time, however even dough we have so many orders we move quickly and our delivery time is always within a range of 4 to 7 business days. 

 

4- How is the return process?

  • If you are not satisfied with your purchase or you receive the wrong item we have our team working for you 24 hours a day! By just contacting:
  • customerservice@jemymakeup.com
  • Our team will guide you thru the process.
  • NOTE: By reaching customerservice@jemymakeup.com try to keep your order number for a faster process.

 

5- How can I change my delivery address?

  • If you had purchased something in Jemymakeup but you type wrong your delivery address or you just wish to change it. You must contact our team immediately:
  • customerservice@jemymakeup.com

 

6- How do I use my discount or Promo code?

  • If you have a Promo code or Discount code you can easily use it at check out page. 

 

7- What can I do if my order is wrong or defective?

  • If you order is defective or wrong send us an email to;
  • customerservice@jemymakeup.com
  • We will immediately replace your item. 

 

8- JEMYMAKEUP is an international company we deliver to many countries including:

 

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Denmark
  • Finland
  • France*
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Indonesia (currently in a trial run)
  • Israel
  • Italy
  • Japan
  • Kazakhstan (currently in a trial run)
  • Korea
  • Luxembourg
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Russia
  • Saudi Arabia
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Thailand (currently in a trial run)
  • Turkey
  • Ukraine
  • United Kingdom**
  • United States